FAQ

At Prana Music Company, we strive to bring the finest quality, hand-crafted musical instruments to your doorstep. We keep a very small stock of items in the USA. If the item you order shows "In Stock," it will be dispatched within 5 business days of your order being placed. For items marked as "Out of Stock" and for custom orders, these instruments are hand-made after the order is placed. As such, it can take anywhere from 4 to 12 weeks before the item is ready to dispatch. Our commitment to quality craftsmanship means that your patience will be rewarded with a truly exceptional musical instrument.

At Prana Music Company, we are committed to providing the best products to our customers. As a startup company aiming to share our passion and create a community based on our love of music, we face unique challenges. Specifically, we lack the financial capability and avenues that traditional businesses have to send our returns to liquidation, and the nature of our products being custom, affects our return policy. For custom, hand-crafted musical instruments, we unfortunately cannot accept returns. Each instrument is tailored to the individual customer's specifications and needs. However, if you receive a damaged or defective product, please contact our customer service team within 14 days of receipt. We will work diligently to resolve any issues, whether through repairs or an exchange, to ensure you are completely satisfied with your purchase. Our goal is to ensure that every musician receives the finest quality instrument that meets their expectations and inspires their musical journey.

Prana Music Company is committed to bringing you the finest quality, hand-crafted musical instruments. We collaborate closely with our supplier network spread across various countries to source the best materials and ensure superior craftsmanship. Each instrument may require hundreds of man-hours to achieve the high standards we uphold. While we do have some flexibility in pricing and can offer custom orders using cheaper components, we do not recommend this, as it compromises the quality and our ethos of delivering top-notch instruments. Our goal is to offer musicians instruments that are not only beautiful but also perform at the highest level, making each one a worthwhile investment.

Yes, Prana Music Company can ship musical instruments to most countries globally. However, we strongly recommend contacting us directly before placing an order because shipping rates, tariffs, and duties can vary significantly depending on your location. Please be aware that our flat rate shipping prices are merely an estimate and may not account for all additional costs associated with international delivery. By reaching out to us first, we can provide you with a precise shipping quote tailored to your specific destination, ensuring a smooth and cost-effective delivery of your hand-crafted musical instrument.